How do I make reservations?
You can make reservations both online and at the hotel in person
Does the hotel offer airport shuttle services?
Yes, we provide airport shuttle services for our guests at an extra cost, please contact us so we can make
arrangements
What is the cancellation policy?
We have a no-refund policy which states that once a booking is finalized, refunds will not be provided.
When is the restaurant open for breakfast, lunch, and dinner?
The restaurant serves breakfast from 7:30 a.m. to 10:30 a.m., and lunch and dinner from 10:35 a.m. until
10:45 p.m.
Are there any additional fees?
Yes, There’s an additional 10% tax and a 16.5% or 12% service charge
Are pets allowed at the hotel?
Unfortunately, pets are not allowed at Grand Hotel Excelsior Port Royal.
What time is check-in and check-out?
Check-in time is at 2:00 PM, and check-out time is at 11AM.
Is there a spa available at the hotel?
Yes, we have a luxurious spa offering a range of treatments and massages to help you relax and rejuvenate
during your stay.
Does the hotel offer pool access to non-guests?
Yes, we offer day-use access to our freshwater pool for JMD 2500 per person.
Are there on-site dining options available?
Absolutely! Our hotel features several on-site dining options, including a restaurant, Bar, and a coffee
shop serving delicious cuisine and beverages.
Does the hotel offer laundry services?
Yes, we provide laundry and dry-cleaning services for our guests. Simply contact the front desk for
assistance.
Is there parking available at the hotel?
Yes, we offer complimentary parking for our guests during their stay.
Are there nearby attractions or activities to explore?
Yes, Grand Hotel Excelsior Port Royal is conveniently located near various attractions and activities, such
as Fort Carlisle, Anchor Park, and dive tours off the coast of Kingston.
Does the hotel have a fitness center?
Yes, we have a well-equipped fitness center available for our guests to use at their convenience.
Is Wi-Fi provided at the hotel?
Yes, complimentary Wi-Fi is available throughout the hotel for our guests’ convenience.
